Please Read Fully Our Terms and Conditions
| 1 | Whilst every care is taken of the dogs undergoing treatment and in the maintenance of the water & equipment, all dogs receive hydrotherapy treatment entirely at their owner's risk. |
| 2 | All treatment courses, including those to be part of an insurance claim, must be paid for in advance. Individual sessions must be paid for on the day of treatment. |
| 3 | Session fees will be charged in full if an appointment is broken or cancelled without 24 hours notice. |
| 4 | Dogs will not be treated without the prior authorisation of their Veterinary Surgeon even though we do not require a veterinary referral. |
| 5 | Dogs with infectious or contagious conditions, such as Ear, Eye or Skin infections, gastric upset, kennel cough and so on will not be treated. Owners are advised to cancel all appointments with at least 24 hours notice, until the condition is clear. Normal cancellation conditions will apply. |
| 6 | Bitches in season will not be able to attend sessions until their season has finished. |
| 7 | The Nottingham Canine Hydrotherapy Centre will require sight of the Vaccination Certificate prior to commencement of treatment. Dogs will not be treated without up-to-date Vaccination records. |
| 8 | Owners are required to notify The Nottingham Canine Hydrotherapy Centre if, during a course of treatments, the dog's injury or condition worsens, or if the veterinary surgeon advises that the treatment is stopped or suspended. |
| 9 | The Nottingham Canine Hydrotherapy Centre reserves the right to refuse treatment to any dog. |
| 10 | Owner's are requested not to feed their dog for at least 3 hours before attending an appointment, and to ensure that the dog has emptied its bowels before arriving. A surcharge of £15.00 will be made for dogs that defecate in the pool. (as we may have to close the pool in order to remove it). We also advise not to feed for approx. 1 hour after swimming. |
| 11 | When not undergoing treatment all dogs will be kept under control and must be on a lead at all times both in and out of the pool room. Dogs unable to walk without assistance are not required to be kept on a lead. |
| 12 | It is the owner's responsibility to poop-a-scoop after their dogs, whilst on company premises and its surrounding environment. There is a scoop and bucket in the exercise area for your use. You are requested to only allow your dog to foul in the exercise area provided. Under no circumstances are you to allow your dog to foul the public highway outside of the property. |
| 13 | The Nottingham Canine Hydrotherapy Centre cannot be held responsible for any loss or damage to vehicles or personal property, howsoever occasioned, whilst on company premises. |
| 14 | The Nottingham Canine Hydrotherapy Centre cannot be held responsible for any loss or injury to any person or animal, howsoever occasioned, whilst on company premises. |
| 15 | The Nottingham Canine Hydrotherapy Centre reserves the right to use video footage and photographic stills taken during sessions. |
| 16 | When visiting The Nottingham Canine Hydrotherapy Centre you are advised to wear sensible shoes with non-slip soles if possible. The floor in the pool room does become very wet during your dogs swimming session and it may become slippery. |
| 17 | Although we do have a limited number of shower proof jackets, if possible you are advised to bring your own, and if available trousers, to protect your clothing from becoming wet. |
| 18 |
Please bring your own towel for your dog on each occasion. This list is not exhaustive. |
